Refund policy
If you are not completely satisfied with your purchase, Eric & Christopher will accept returns for merchandise within 14 days of purchase. Merchandise must be returned in an unused condition, and accompanied by the packing slip. Please kindly note that return postage will not be provided and original shipping costs will not be reimbursed.
We recommend using a trackable shipping method to ensure your return is successfully received by Eric & Christopher.
To return items:
- Email us at info@ericandchristopher.com to let us know you are returning the item and the reason. Please include your order number in the subject line of the email.
- We will email you a return authorization number.
- Please write the return authorization on the outside of the package.
To return an item for a refund of the merchandise only, please package it neatly, and return the item within 14 days. Please return to the address below and include your packing slip.Eric & Christopher
Re: Return
410 East Walnut St., Suite 5
Perkasie, PA 18944
- Once received, our team will inspect and process your return. We will email you once your return and refund have been successfully processed. Please note it may take up to 30 days for your return to be processed and refunded.
- On the rare occasion that you received a damaged item, please email info@ericandchristopher.com within 10 business days of having received the item, and attach pictures of the damaged items. Please put your Order number in the subject line. We will respond to your email within 1-3 business days.